Refund & Return Policy

01Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase.

02Return eligibility

We gladly accept returns, exchanges, or replacements of only unused merchandise within 7 days from the date of delivery.

All products must be returned with their original tags, dust bag, and packaging box intact. Items must be unused and in brand-new condition.

• Merchandise must be unworn, unused, and free from signs of wear.
• Original tags, dust bag, and box must be included.
• A valid proof of purchase (order confirmation or invoice) is required.

03How to request a return

To start a return, contact us at contact@anaheraco.com with your order number and the reason for the return.

If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

You can always reach out to us for any return-related questions before shipping your item.

04Damages & issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Do not use or wear a product if you believe it may be damaged or incorrect — this helps us resolve the matter quickly and fairly.

05Exchanges

The fastest way to receive the item you want is to return the original item. Once the return is accepted, you may place a separate order for the new item.

If you need guidance choosing an alternative style or size, our team will be happy to assist you before you place a new order.

06Refunds

We will notify you once we have received and inspected your return, and let you know whether the refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card provider may take additional time to process and post the refund.

Refunds are issued only after we receive and approve the returned item in eligible condition. Shipping charges and any non-refundable fees, where applicable, will be communicated at the time of approval.

07Damaged or defective products

If the product you received is damaged or has a manufacturing defect, please contact us at contact@anaheraco.com within 48 hours of delivery.

When reporting damage or a defect, please include your order number and clear photos of the product and packaging. Pickup and return shipping for eligible damaged or defective items will be arranged by Anahera at no cost to you.

The return process for damaged or defective products generally takes 2–5 business days once the item is received and verified.